COVID-19 – What we’ve done

COVID-19 – What we’ve done

This year has been challenging to say the least, but the extraordinary times we find ourselves in have done little to deter us from delivering the best experience possible. If anything, we’ve kicked it up a gear and we’re doing all we can to ensure both our residents and property teams are safe and well.

Here’s what we’ve been up to:

  • One-way systems

We are operating one-way systems in our buildings to help with social distancing.

  • Enhanced cleaning

All our properties have an increased cleaning regime particularly in shared areas.

  • Perspex Screens

The Perspex screens we have in place at our receptions have been key in continuing day to day activity and upholding resident experience. The physical barrier lessens the chance of the virus spreading, creating a safe home and working environment.

  • Hand Sanitiser Stations

We have hand sanitiser stations dotted around our properties for residents and our teams to use.

  • Supporting students in isolation

When residents let us know they are self-isolating we will inform their flat mates and send everyone a guide to self-isolation. Letting our residents know we will bring parcels/food deliveries to their door, deliver post, and collect any home tests for posting. Anything we can help with, we will!

  • Student Minds

We have been working with student mental health charity, Student Minds, in the promotion of Student Space which helps students access mental health support.

  • Dig-in box

We give our residents a box full of goodies to enjoy, these are placed in their rooms in advance of moving in.

  • Check-in

We had a reduced hands-on approach during check-in in September for the safety of our residents, their families and our teams. This included staggered appointments to allow us to manage the footfall in our properties.

  • Visitor Safety

All our visitors and contractors are asked to wear appropriate PPE, face coverings and follow Covid-19 safety guidance. We encourage those visiting our residents to sign in using the track and trace app, wear face coverings in communal areas and follow hand hygiene guidance.

  • Face Coverings

For the safety of our residents, property team and visitors, it is mandatory to wear face coverings in the communal areas of our properties.