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How do I report a maintenance issue?
Either pop down to reception to speak with a member of the property team or drop them an email.
How do I connect to the WIFI? And how many devices can I connect?
Our WIFI provider is ASK4. Just follow the simple step by step process to create an account when you first open a browser. You can connect up to five devices, completely free of charge.
Do I need to buy contents insurance?
No. With us, you’re covered! You get free Endsleigh contents insurance for up to £10,000. So you can relax knowing that items in your room are covered against fire, flood and theft.
It’s important to read your policy so you know what’s included and what’s not covered. For full details please check your Welcome Pack or ask your property team for help.
If you do have the misfortune of anything happening to your possessions, contact your property team before making your claim. If you want to upgrade your insurance to include accidental cover you’ll get 20% off using the following code: Endsleigh20.
Can I bring my bike?
Absolutely! All our properties have a dedicated and secure bike store.
What’s included in the studios?
All our studios are fully equipped with a full-sized oven, hob, fridge freezer, plenty of cupboard space, toaster, microwave and kettle. There’s even a TV and washer dryer – yes, really! And the free ironing board, iron, mop and bucket saves you splashing out on those too.
Just bring your own plates, cups, glasses, cutlery, and anything extra you’d like (Toastie machine? Blender?).
Can family/friends stay over?
Of course! This is your home so guests are welcome for a night or two. Just be sure to consider your flatmates and check they’re happy with it too. (Currently this will be in line with English and Welsh Government guidance due to the Coronavirus).
I’m locked out! What can I do?
Don’t worry, there’s always someone onsite to help! If you’re locked out after hours, please call the out of hours number. Be sure to pick up a property card from reception and save the number in your phone.
What’s the WIFI speed?
All sites have the same speed over wired and wireless connection which is 100Mbps download and 10Mbps upload. So you’ll have access so super speedy WIFI – Whoosh!
Do you have a laundrette onsite?
We do better than that – you’ll find a washer/dryer in every apartment! No more queues for the laundry room, and no more expensive charges to wash your clothes.
What’s included in the shared apartments?
Your kitchen comes fully equipped. You’ll find a full-sized oven, hob, fridge/freezer, plenty of cupboard space, toaster, microwave and kettle. There’s even a TV and a washer/dryer – yes, really! Some shared apartments also include a dishwasher. The free ironing board, iron, mop and bucket saves you splashing out on those too.
Just bring your own plates, cups, glasses, cutlery, and anything extra you’d like (toastie machine? Blender?) Pop a message on your exclusive Facebook group or apartment group chat to see what you can share.
Is there parking?
We always choose city centre locations with fantastic access to public transport and cycle routes. But if you do choose to bring your car, you’ll find car park options nearby.
Where can I find my EPC?
We have an EPC for each property. Find yours here, and learn what they really mean!
