Our Booking Promise

Our Booking Promise

We recognise that there is a lot of uncertainty at the moment, so we’re wanting to do what we can to help eliminate some worry and stress. We get it, your plans may change, but we’re here for you.

This is our promise to you:


Flexible start dates

If your course is starting later than usual and you need to delay your arrival, we can assure you that your room will be ready and waiting. You won’t have to pay any rent for the time before you move in, so there’s no need to worry about that. You can delay your arrival by up to four weeks.

No Visa? Free Cancellation

If you’re unable to get your VISA to study in the UK ahead of your course start date, you will be able to cancel your booking with us for free.

No place? Free Cancellation 

We know that your A Level results may have impacted your university choice and you may now be attending a different university. If so, you can cancel your booking with us for free.

Free 2 Week Quarantine Stay

(Only available in advance of contract start date, subject to availability)

We are happy to offer free early arrival for those who need to quarantine for 14 days due to travel restrictions. The two weeks free will be ahead of your tenancy start-date.

 

Want to know more? 

Find out more about how we’re keeping you safe by clicking here.

Please contact us if any of these apply to you or if you’d like more information, just let us know how we can help you.

 

 

Terms & Conditions
This Booking Promise applies exclusively to bookings made between 31st August 2020 and 1st October 2020.  Exclusively for bookings commencing for the 2020/2021 academic year. Exclusively at Prime Student Living operated properties, not inclusive of Newton House and B16 Studios.

Flexible start dates
We are offering a 4-week period of flexibility which will allow tenants to delay the start date of their tenancy up to 4 weeks from the start date of the tenancy based on the start date listed in their AST. We must be notified of this delay at least 48 hours prior to the start of the tenancy as specified in the AST.

No place cancellation
If you don’t get your place at University, then your contract can be cancelled with no penalties. In order to take advantage of this you will need to provide us with written notification of your desire to cancel your booking, along with proof from your HEI that your application was unsuccessful, no later than 7 calendar days after receiving this notification from your HEI.

No VISA cancellation
If you don’t get your VISA to travel to the United Kingdom then your contract can be cancelled with no penalties. In order to take advantage of this you will need to provide us with written notification of your desire to cancel your booking, along with proof from your local authority / The UK Home Office that your application was unsuccessful, no later than 7 calendar days after receiving this notification.

Travel flexibility
Needing to quarantine for two weeks before checking in? We can support you by offering up to two weeks free to stay with us ahead of your tenancy start date. You will need to provide us with proof that you are travelling from a country with a quarantine requirement. This is subject to availability wholly at Prime’s absolute discretion.